About Primo's Service Department

Since 1987, Primo Instrument Inc., has been offering a wide range of quality services. For customers, our comprehensive portfolio and extensive experience translates into a wide array of competitive benefits. Our ISO/IEC 17025 quality management system audited by the metrology experts from the A2LA is a symbol of our commitment to perfection. Primo Instrument Inc. endeavours to always demonstrate devotion and willingness to innovate and grow following increasing Industry requirements. Primo Instrument is now a Trescal Company, an International Group specialized in metrology services, including calibration, inspection, repair and asset management.

Primo Instrument Inc. is a figurehead in the following calibration fields: electrical, electronic, dimensional, pressure, temperature, humidity, gas detection, and more. With the acquisition of Universal Calibration laboratories (UCL) in 1998 and Orbtech Calibration in 2003, we remain a leader in the electrical, radio frequency and process calibration and have expanded to become a leader in dimensional metrology.

In addition to our calibration services, we offer full repair capabilities for any major brand instrument. Some of our technicians have over 35 years of experience! Repair services are a definite advantage; limiting lengthy OEM repairs which in turn represents less production downtime.

Primo Instrument Inc., is your one stop solution!

Our reputation for excellence is largely dependent on our staff, which, like our services, is of the highest calibre. These dedicated professionals represent a wide range of specialized and technical fields, and share a common goal, working as a team towards your success.

Our on-line services are dedicated to strengthen our present service capabilities and perpetually find ways of satisfying you, our customer.

We annually calibrate and repair over 20 000 instruments in the following fields:

  • Aeronautical
  • Automotive and transport
  • Research and development
  • Medical and pharmaceutical
  • Manufacturing
  • Food industry

Primo Instrument Inc. also sells and represents many industry leading brands spanning most metrological applications.

Here's what some of our customers had to say:

"As head of the calibration of measuring instruments, controls and testing within our company, I would like, following the calibration of the instruments from our validation laboratory, to emphasize the competence and expertise of your technicians. I can only encourage you to continue on this path."

Robert Léger
Maintenance Coordinator
ABB Group - Transformer Components

"From the beginning of our relationship in 1996, and since that time, Primo Instrument Inc. and its employees, whether your sales department or service, have always demonstrated dedication and unmatched professionalism when it comes to understanding our needs and respond appropriately. We greatly appreciate this ongoing business relationship."

Alain Lemelin
Specialist, Quality Systems
STERIS Corporation Canada

Primo Instrument Inc is a CLAS certified laboratory
Accreditation 17025 ISO/IEC
Primo Instrument is a member of NCSL International