Privacy Statement

The following document has been created to demonstrate Primo Laboratory’s commitment towards protecting your privacy. It is in our best interest to protect your confidential information.

Gathering and Usage of Information

The Information collected by Primo Laboratory is provided through various sources, such as, registration. Personal information gathered includes the user’s name, mailing address, phone number, email address, and equipment lists . Additional information may include demographics, such as, a user’s job function, industry, website preferences or experience with Primo Laboratory’s services.

Some of the information gathered will render in making the website easier to navigate, as well as retrieve information more quickly. Notifications are sent by Primo Laboratory to inform users and keeping them up-to-date. Notifications include: initial registration, status updates, payment, ambiguities or calibration reminders. This information can also be used in some cases to contact a user for market research purposes.


This website uses cookies to enhance a user’s website experience,  providing content based on the user’s preferences. This “cookie” retains information pertaining to the user such as his/her user ID and more.
Most browsers are set-up to accept cookies but by adjusting the internet settings, a user can refuse cookies or be alerted when cookies are being sent. Refusing cookies will not interfere with navigation or utilization of the Primo website.
Web beacons also make the collection of information possible. These web beacons are in the form of tiny invisible graphics that can be placed in different places, including, pages of a web site or in newsletters and emails. Web beacons keep track of the number of users viewing a web page or newsletter. The information can be used to help in better managing content transmitted to the users and determine specific contents effectiveness.


At some point, Primo Laboratory may conduct contests which require submitting certain pieces of information. The gathered information will be used to verify the candidate’s identity and eligibility, to contact the winner or prize recipient. Contest rules and terms vary, Contest information will be clearly specified on the Primo website during each contest.

Electronic Newsletters

Occasionally Primo Laboratory might send newsletters to inform users about updates and/or other related information. Email addresses in the Primo Laboratory database will not be sold nor will they be used to spam.

Forums and Message Boards

In the eventuality Primo Laboratory implements on its website a message board or forum available to users, be advised that any information disclosed in any of these areas becomes public information. In the event information posted needs to be removed, please contact

Information Sharing

Information collected on the Primo Laboratory website will not be shared, sold for promotional purposes nor will it be leaked to outside organizations unless they are affiliated with Primo Laboratory.

Legal Requirements

In the event, Primo Laboratory may be required to disclose personal information in response to a court order or other legal requirement.

Managing Your Information
Information Correction and Updating

Persona information may be updated at any time. Modifications may be made by accessing the MYPrimo account or by emailing  At any time you may advise Primo Laboratory to remove your email from the mailing database, simply send an email to:

Deleting/Deactivation Policy

Primo Laboratory does permit a user to deactivate his/her identity within our database but some information contained in the profile cannot be deleted. To deactivate your identity, email

Contact Primo Inc.

For Privacy Policy questions, email


The website, Primo Laboratory, is secured by an industry standard firewall and a password protection system. To ensure privacy, only authorized Primo personnel have access to information provided in the database. Payment information related to credit cards is handled and processed by a trusted third party service provider. Chase Paymentech, ensures credit card transactions are performed easily and safely, offering a high level of security – including PCI standards compliancy.
Primo Laboratory will do the best possible within its capabilities to protect your personal information. Primo Laboratory does not guarantee complete security of your personal information or against any problem; considering some obstacles might be above Primo Laboratory’s control or power. Security and privacy policies are reviewed and enhanced periodically.

Children's Privacy Protection

Primo Laboratory does not intend children under the age of 16 to use its website nor intend promoting to them. Primo Laboratory will not knowingly collect personal data from children, and will delete such data upon discovery.

Changes in this Privacy Statement

This statement was last updated October 7th, 2010. The policy statement is aimed to inform which pieces of information are collected, how it is used, and under what circumstances. Primo Laboratory reserves the right to modify the privacy statement at any time, thus please review it frequently. If we make material changes to this policy, notifications will be posted on the policy, by email, or by means of a notice on the Primo home page.

rev. 1/1/12